FAQ

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frequently asked questions

How can I track my order and how long will it take to get it?

Non-Custom Orders:

  • In Stock: Items are typically shipped within 1-3 business days.
  • Out of Stock: If the item is currently unavailable, production may take up to 15 business days.

Custom Orders:

  • Manufacturing takes up to 15 business days.

Shipping:

  • Delivery usually takes 7-12 business days once the order has shipped.
  • You will receive an email with tracking information as soon as your order ships.

Thank you for your patience!

If your order has not arrived within the estimated delivery time, please check the tracking information. If the tracking status hasn’t been updated or if you have any concerns, please reach out to our customer service team, and we will investigate the issue for you.

We understand that sometimes packages get lost in transit. If your package hasn’t been updated for at least 30 days, please contact us. We offer refunds or replacements if your package is lost.

Please start a chat and provide us with both the email addresses: the one you used and the correct one. We will update the email address in our system and send you a confirmation. If you don’t know the email address you used in your order, please let us know your first and last name used at checkout.

Once an order is placed, it is processed quickly to ensure timely delivery. If you wish to change or cancel your order, please contact us as soon as possible. We can only make changes or cancellations if the order hasn’t been processed for production or shipped out yet.

For detailed information on our returns and exchanges policy, please refer to our Returns Policy page.

Refunds are typically issued within 48 hours, but may take up to 7 days to appear in your account.

Some discount codes have eligibility requirements or are case-sensitive. If you’re having trouble, please start a chat or email us with your order details. We’ll help resolve it!

We accept all major credit cards (Visa, MasterCard, American Express) and PayPal. All transactions are securely processed to ensure your privacy and security.

To customize your order, please refer to our Customization Process for detailed instructions on how to submit your customization requests.

Simply follow the instructions on the product details page to upload your audio and image materials. Audio can either be uploaded as a file or recorded directly on the site. Please ensure the recording environment is quiet to avoid background noise, which could affect the design quality of your product.

If you’re unable to upload your photo, audio, or video, simply complete your purchase and email us at support@voreya.com with your order number and the files you’d like to include. We’ll take care of the rest!

If you need a custom size or prefer an open-ended (adjustable) or closed-ended (fixed) design for your ring or bracelet, please contact our customer service via live chat or email us at support@voreya.com. We’re happy to help!

We take great care in packaging and shipping our products. However, if your product is damaged or defective, please contact us immediately with photos of the damaged item and your order number. We will arrange a replacement or refund for you based on the situation.

You can contact our customer service via live chat or by emailing us at support@voreya.com.
To start a chat, simply click the chat icon in the bottom right corner of the page. If you don’t receive a response via live chat, please send us an email, and we will get back to you as soon as possible.

Customer Service Work Hours (Pacific Time):

  • Monday to Friday: 9:00 AM – 6:00 PM
  • Weekend: 10:00 AM – 5:00 PM

Responses outside these hours may take longer.

To update your account information, simply log in to your account on our website, go to your profile, and make the necessary changes. If you need assistance, our customer service team is happy to help.

Yes, your privacy and security are very important to us. We use SSL encryption to protect your personal and payment information. Your data will only be used for order processing and will never be shared with third parties without your consent.

For Android:

  1. Open the Settings app on your phone.
  2. Scroll down and select Apps or Apps & notifications.
  3. Find and tap on the app you were using when you disabled the microphone.
  4. Tap Permissions.
  5. Under Microphone, select Allow to enable microphone access.

For iOS (iPhone/iPad):

  1. Open the Settings app.
  2. Scroll down and select the app you were using.
  3. Toggle the Microphone switch to enable access.

For Windows (PC):

  1. Click on the Start menu and open Settings.
  2. Go to Privacy and select Microphone from the left menu.
  3. Scroll down to find the app you want to enable microphone access for.
  4. Toggle the switch to allow the app to access your microphone.

For macOS:

  1. Open System Preferences from the Apple menu.
  2. Click on Security & Privacy.
  3. Select the Privacy tab.
  4. Choose Microphone from the left sidebar.
  5. Check the box next to the app you want to grant microphone access to.

For iPad (iPadOS):

  1. Open the Settings app.
  2. Scroll down to Privacy and tap on Microphone.
  3. Find the app in the list and enable the toggle to allow microphone access.

iPhone (iPhone 7 and newer):

  • All iPhones from iPhone 7 onward support NFC.
  • NFC is always enabled by default and cannot be turned off in Settings.
  • To use NFC: Hold the top of your iPhone near the NFC tag to scan.

Android:

  • To check support: Open Settings and search for “NFC”. If it appears, your device supports NFC.
  • To enable: Settings → Connections / Connected devices → NFC → ON.
  • To use NFC: Hold the back of your phone (upper or middle area) near the NFC tag to scan.

Huawei (HarmonyOS):

  • To enable NFC: Settings → More connections → NFC → ON.
  • To use NFC: Hold the back of your phone near the NFC tag to scan.

Note: If your phone does not show an NFC option in Settings, it may not support NFC.