FAQ

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frequently asked questions

How can I track my order and how long will it take to get it?

Non-Custom Orders:

  • In Stock: We maintain a small quantity of select non-custom items. If an item is in stock, it will be processed and shipped within 24 hours.
  • Out of Stock: If an item is not currently in stock, it will be made to order. Production typically takes 2–4 weeks, depending on the overall order volume at the time.

Custom Orders:

  • Custom products require 3–4 weeks of production time before they are ready to ship.

Shipping:

  • Delivery usually takes 2-3 business days once the order has shipped.
  • You will receive an email with tracking information as soon as your order ships.

Thank you for your patience!

If your order has not arrived within the estimated delivery time, please check the tracking information. If the tracking status hasn’t been updated or if you have any concerns, please reach out to our customer service team, and we will investigate the issue for you.

We understand that sometimes packages get lost in transit. If your package hasn’t been updated for at least 30 days, please contact us. We offer refunds or replacements if your package is lost.

Please start a chat or send an email to support@voreya.com and provide us with both email addresses: the one used for your order and the correct one. We will update the email address in our system and send you a confirmation. If you’re unsure which email you used at checkout, please provide the first and last name entered with your order.

Once an order is placed, it is processed quickly to ensure timely delivery. If you wish to change or cancel your order, please contact us as soon as possible. We can only make changes or cancellations if the order hasn’t been processed for production or shipped out yet.

For detailed information on our returns and exchanges policy, please refer to our Returns Policy page.

Refunds are typically issued within 48 hours, but may take up to 7 days to appear in your account.

Some discount codes have eligibility requirements or are case-sensitive. If you’re having trouble, please start a chat or email us with your order details. We’ll help resolve it!

We accept all major credit cards (Visa, MasterCard, American Express, Discover, Diners Club) and PayPal. All transactions are securely processed to ensure your privacy and security.

To customize your order, please refer to our Customization Process for detailed instructions on how to submit your customization requests.

To upload your audio or video materials, simply follow the instructions on the product details page. You can upload either an audio or a video file directly. For audio, you also have the option to record it directly on the site. The recording should be approximately 15 seconds long to meet customization requirements, and the site supports audio recordings up to 1 minute. Audio or video file uploads do not have a time limit. To ensure the best quality, please record in a quiet environment to avoid background noise that could affect your custom design.

If you’re unable to upload your audio or video, simply complete your purchase and email us at support@voreya.com with your order number and the files you’d like to include. We’ll take care of the rest!

If you need a custom size or prefer an open-ended (adjustable) or closed-ended (fixed) design for your ring or bracelet, please contact our customer service via live chat or email us at support@voreya.com. We’re happy to help!

We take great care in packaging and shipping our products. However, if your product is damaged or defective, please contact us immediately with photos of the damaged item and your order number. We will arrange a replacement or refund for you based on the situation.

You can contact our customer service via live chat or by emailing us at support@voreya.com.
To start a chat, simply click the chat icon in the bottom right corner of the page. If you don’t receive a response via live chat, please send us an email, and we will get back to you as soon as possible.

Customer Service Work Hours (Pacific Time):

  • Monday to Friday: 9:00 AM – 6:00 PM
  • Weekend: 10:00 AM – 5:00 PM

Responses outside these hours may take longer.

To update your account information, simply log in to your account on our website, go to your profile, and make the necessary changes. If you need assistance, our customer service team is happy to help.

Yes, your privacy and security are very important to us. We use SSL encryption to protect your personal and payment information. Your data will only be used for order processing and will never be shared with third parties without your consent.

For Android:

  1. Open the Settings app on your phone.
  2. Scroll down and select Apps or Apps & notifications.
  3. Find and tap on the app you were using when you disabled the microphone.
  4. Tap Permissions.
  5. Under Microphone, select Allow to enable microphone access.

For iOS (iPhone/iPad):

  1. Open the Settings app.
  2. Scroll down and select the app you were using.
  3. Toggle the Microphone switch to enable access.

For Windows (PC):

  1. Click on the Start menu and open Settings.
  2. Go to Privacy and select Microphone from the left menu.
  3. Scroll down to find the app you want to enable microphone access for.
  4. Toggle the switch to allow the app to access your microphone.

For macOS:

  1. Open System Preferences from the Apple menu.
  2. Click on Security & Privacy.
  3. Select the Privacy tab.
  4. Choose Microphone from the left sidebar.
  5. Check the box next to the app you want to grant microphone access to.

For iPad (iPadOS):

  1. Open the Settings app.
  2. Scroll down to Privacy and tap on Microphone.
  3. Find the app in the list and enable the toggle to allow microphone access.

iPhone

Check if Your iPhone Supports NFC:

  • Go to Settings → General → NFC.

  • If the NFC option is not visible, your device may not support NFC scanning.

How to Enable and Use NFC:

  • Go to Settings → General → NFC, and make sure NFC scanning is enabled.

  • Hold the top of your iPhone near the NFC tag to scan. A notification will appear when the tag is detected.

If NFC is Not Supported:

  • You can scan the QR code on the back of the vinyl record using your phone’s camera or the Code Scanner in the Control Center.

How to Enable QR Code Scanning on iPhone:

  1. Open Settings.

  2. Go to Camera.

  3. Toggle on Scan QR Codes.

  4. Once enabled, you can use your iPhone’s camera to scan the QR code on the back of the vinyl record.

How to Use the Code Scanner in the Control Center:

  1. Swipe down from the top-right corner (or swipe up from the bottom on older iPhones) to open the Control Center.

  2. Tap the Code Scanner icon.

  3. Point your camera at the QR code on the back of the vinyl record.

Android

Check NFC Functionality:

  • Open Settings and search for NFC.

  • If your device supports NFC, you can enable it under Settings → Connections / Connected Devices → NFC.

How to Use NFC:

  • Make sure NFC is enabled.

  • Unlock your phone and hold the upper or middle area of the back of your phone near the NFC tag to scan.

If NFC is Not Supported:

  • You can scan the QR code on the back of the vinyl record using your phone’s camera.

Huawei (HarmonyOS)

Enable NFC:

  • Go to Settings → More Connections → NFC → Turn it ON.

How to Use NFC:

  • Ensure NFC is enabled.

  • Unlock your phone and hold the upper or middle area of the back of your Huawei phone near the NFC tag to scan.

If NFC is Not Supported:

  • If your Huawei device doesn’t support NFC, you can still scan the QR code on the back of the vinyl record using your phone’s camera.